Amphis - Customer

The application stores customer details and correspondence, and generates quotes, invoices, receipts and customer letters. It also tracks unpaid invoices, reports such as sales history and overdue accounts.

Pros: First part of the application lets you enter details of customers and maintain these contact details. Additionally one is able to look at the history of transactions with the company. This lets you decide what important issues need to be talked about with the customer or what reminders to be given with respect to any unpaid invoices etc.

Several customized letters and labels can be drafted. These are based on Word templates and thus can be modified too. Mail merge also could be used through this package as well. Quotations and invoices are done on the same basis. Quotations can be based on a parts list. Importing of parts list is possible via spreadsheets as can a list of customers.

On the reports front sales to specific customers, outstanding invoices etc can be generated. Some amount of customization specific to the business can be done too. The screens and controls are well organized. Generally, they are easy to use.

Cons: The contact details management is not a complete contact management solution, particularly with respect to sales & marketing aspects of it. Second part of the package is about correspondence which is essentially making the facilities of Word available through templates.

Within its limited goals the package operates fairly well. Overall a 4 star item.

Amphis - Customer is a customer database that makes it easier to generate quotes and invoices, manage your email, keep track of who owes you money, send reminders, store correspondence and sales history. Email templates allow you to send standard emails and standard email replies including attachments. Reminders help you to get organized eg customers we need to phone or email, quotes or invoices we need to create, invoices that are due or overdue, customers we are expecting to call us. Simply drag and drop an email from Outlook onto the main form to add an email to the customer history. Automatically displays the corresponding customer record. Creates a new customer record if the customer doesn't already exist. More than 30 customizable fields to store information specific to your business. The wording and formats / fonts etc used in documents created, are all customizable. You can create letters to customers, marketing documents, and create your own templates. Mail merge to send documents to groups of customers. You can generate free-form or itemised quotes and invoices. Itemised quotes and invoices can be generated from an items/parts database. Items/parts can be imported from a spreadsheet. Customer details can be imported from Outlook or a spreadsheet. Invoices support Deposit Paid and adjust the balance accordingly. Easy printing of customer address labels. Reports eg top spenders and monthly sales totals. Your local currency and date formats are automatically used. You can specify the relevant sales taxes to use. Short "how to" training videos show you how to use the software. Also supports network access and SQL Server. Free 30 day evaluation version.